Frequently Asked Questions
Frequently Asked Questions

GENERAL

What is Shipitwise?

Shipitwise is a platform that allows individuals and organisations to outsource and automate the process of organising logistics for any of their goods shipping anywhere.

Do you have your own fleet?

No, we do not. We’re partnering with major national and international shipping carriers, including TNT, FedEx, UPS and DHL. We also partner with individual truck drivers and small truck fleets if their service meets our requirements.

Why should I choose your service instead of going directly to your partners?

Shipitwise provides you a full-service shipping, meaning that other than organising the transportation of your items, we also manage all documentation for you and insure all the goods. We also take care of customs and provide packaging service if needed.

Other than that, we provide great customer service and complete transparency to you. E.g. when something goes wrong when using our partners directly, you have to take time and fix everything. But when using them through Shipitwise, we take care of all the communication between you and the logistics providers, making sure you get the service you paid for or reimbursed. Take us as your outsourced and automated logistics department!

Doesn’t all this make your price so much higher?

No. We receive huge discounts from our partners, as we already ship huge volumes of goods. Thus even after adding our margin to the service, our prices are very competitive or cheaper than the prices you’d get when going directly to our partners.

Is Shipitwise service safe to use?

Yes. We take pride in having high expectations to our partners and only use those providers that meet those requirements. Also, we partner with major national and international shipping carriers, including TNT, FedEx, UPS and DHL whose service is usually very safe to use.

Can I send to anywhere in the world?

Our coverage allows us to deliver to any destination in European Union or United States, for whatever product you require to send. In some cases we’re able to organise worldwide shipping, but please contact us directly for that: order@shipitwise.com.

Can I contact you at anytime?

Our office hours are 7 AM – 9 PM GMT Monday to Friday, however outside of these hours you can still reach a member of the team on our office number +442032390630 who will be happy to help.

How to get help for any problem not listed in this FAQ?

In case you have a problem that doesn’t get answered in this FAQ, please write to info@shipitwise.com or call +442032390630 and your problem will be solved ASAP.

SHIPPING

How does Shipitwise get the prices?

Shipping rates are determined by a few factors, including dimensions, weight, pickup & destination address and selected speed. Even slight variations in these factors can significantly change costs depending on the pricing methodology of each carrier. Shipitwise considers all factors and gives customers the lowest cost option that meets our reliability standards while ensuring the package is delivered in accordance with the selected speed.

To request expedited delivery or receive an estimate on postage, fill our form on https://shipitwise.com and our representative will contact you as soon as we have the price. In the future, it’ll start happening automatically.

Does Shipitwise provide packaging?

Yes. We have got trustful partners in most countries we operate that are eagerly waiting for a chance to package your items. If you want us to provide packaging to your items, please indicate that when filling out form on the platform.

Can I ship an item that is already packaged?

Yes. We are happy to pick-up items that are already packaged. If you chose to package yourself, please note that Shipitwise reserves the right to inspect any item, and may be subject to opening by our packing technicians to ensure full compliance with carrier and postal guidelines. At times we may repackage your item if we deem an opportunity to save you shipping costs or better secure your items.

Where can I get boxes for shipping my items?

One can purchase boxes to ship your items from any consumer store or post office.

I have multiple shipments, how does it work?

Either fill the form multiple times or indicate that you’ve got multiple shipments in item description field when filling the form on our platform.

I am shipping valuable items, is there insurance?

Every shipment is guaranteed up to $50,000. Please ensure that you enter the right value of the item when filling the form, as this affects the final price you’ll get. We offer the opportunity to purchase additional coverage, just write to us: order@shipitwise.com.

Do  you also handle customs?

Shipitwise will handle all documentation required for International Customs on behalf of the sender. A Shipitwise associate will reach out should additional information or documentation be required.

Thus, when shipping internationally we require you to input information that helps us complete the necessary customs documentation. Please accurately enter the contents and value. Shipitwise reserves the right to inspect any item, and any packaging may be subject to opening by our packing technicians to ensure full compliance with carrier and postal guidelines and to be validated for description and value for customs.

Can I track my shipment?

Packages sent via Shipitwise don’t include self-service tracking yet. But we’re working on it!

Until that, we’re manually tracking your items, and customers will need to call or write to us to understand where their item is.

How do I receive an invoice?

Shipitwise emails customers an invoice that itemizes shipping charges for each package that same day. The invoice will be sent to the email entered to our platform. Invoices are generated in a line entry format as standard but these can be supplied in CSV format upon request.

When will I receive an invoice?

Shipitwise will send the invoice to your email right after accepting our offer sent to your email.

How will I pay for the service?

Shipitwise doesn’t accept credit card and PayPal payment yet, but is working on it. Until that the payments have to be done via bank transfer and are required prior to a pickup, unless agreed otherwise.

What happens if the shipment is larger than indicated when filling the online form?

We reserve the right to send you an extra invoice if the date you’ve filled the online form with wrong data.

When will my package be delivered?

Delivery date is provided prior to sending the invoice and correlates to the delivery speed selected when filling the form on our platform. Shipitwise will reach out to you if there any delays.

What happens if my package will be delivering late?

We might offer you a discount on the next shipment or reimburse some of the shipping costs. In case of time sensitive shipments that will be late, please check our terms and conditions.

How do I know that my package will be arriving?

Our partner courier will call you in advance to let you know when approximately she’ll be arriving.

What happens if there’s a change with the shipment?

For any changes to a shipment or destination, please email order@shipitwise.com as soon as possible and Shipitwise will facilitate. This might result with an extra invoice.

Does Shipitwise Offer Expedited Shipping?

Yes, we do offer expedited shipping. For that, please write to order@shipitwise.com.

ITEMS

What kind of items can I ship with Shipitwise?

From care packages to full-truck loads, including removals, Shipitwise sends anything people and businesses would normally ship via the post office, DHL/UPS or other carriers.

Do you ship document & letters (snail mail) as well?

Shipitwise does not provide an option for metered mail. Documents and letters will be enclosed in a sealed envelope and processed like a normal shipment, complete with shipping label.

Do you inspect the package?

We have the right to open and inspect all pre-boxed and packaged items prior to shipment to make sure they are within our acceptable items for shipment.

Do you have restrictions with items that you ship?

Shipitwise will not ship the items listed in the company’s Terms of Service.

What happens with the undeliverable items?

Per Shipitwise’s Terms of Service, Shipitwise guarantees to deliver packages to the domestic address provided by the customer. If the carrier is unable to successfully deliver a package for reasons such as: Refused, Moved, Invalid/Insufficient/Unknown Address, etc. the item will be returned to the Shipitwise warehouse.

Shipitwise will contact the sender to notify of the returned package. Four attempts will be made within 30 days to reach the sender, via email and phone. If reached, the sender has options to discard the package, return to the original pickup address, or redirect to an updated address and will be invoiced for postage. If the sender is unable to be reached, abandoned packages will be removed from the warehouse 45 days from initial contact.

Can I ship food? Does Shipitwise have temperature-controlled shipping options?

While Shipitwise is happy to send packaged foods, we do not ship perishables. Temperature-controlled shipping is not currently available.

Can I send displays, TVs, monitors or other fragile electronics with Shipitwise?

Yes. We have partners skilled in ensuring your electronics are safe for transit and will construct custom boxes and support if needed.

Can I send furniture with Shipitwise?

Yes. We have partners with expertise to handle all kinds of furniture and get it to the destination in one piece.

Can I send refrigerators, washer & dryers, and other large appliances with Shipitwise?

Yes. We have partners with expertise to move large appliances at this time as the Luggers do not have the proper equipment to move them.

Can I send a piano with Shipitwise?

Yes. We have partners that are equipped to move even delicate pieces of furniture, such as a piano.

Can I send fine art and ceramics with Shipitwise?

Yes. We have partners that are able to carefully pick up, transport and prepare your art or ceramics for safe transit.

Can I send my bike with Shipitwise?

Yes. Shipitwise can send your bike. We have trained technicians who will minimally dismantle your bike for safe transit.